Terms & Conditions

These terms apply to design, print, signage and website work supplied by Mindlabs Media. Where we have signed a separate written agreement with you, that agreement takes precedence over anything here.

Quotes are valid for thirty days and are based on the brief as we understood it at the time. Prices exclude VAT unless stated. If the brief changes materially we will tell you what it does to the price before we carry on, not afterwards.

For most projects we ask for a deposit before work starts and the balance on completion. Print and materials are payable up front. Invoices are due within thirty days unless agreed otherwise.

Nothing goes to print, gets fabricated or goes live until you have approved a proof in writing. Please check proofs carefully — spelling, phone numbers, opening times and prices are your responsibility to verify. Reprints caused by errors approved at proof stage are chargeable.

Two rounds of revisions are included in design work as standard. Further rounds, or changes of direction after a route has been approved, are charged at our hourly rate, which we will confirm before doing the work.

On full payment, ownership of the final approved artwork produced specifically for you transfers to you. We retain ownership of working files, unused concepts and any of our own pre-existing tools or templates. Third-party assets such as licensed fonts and stock photography remain subject to their own licences, which we will tell you about.

Unless you ask us not to, we reserve the right to display completed work in our portfolio, on this website and on social media. Tell us if a project is confidential and we will keep it off.

For signage we need safe, clear access and accurate information about the substrate we are fixing to. We carry full public liability insurance and our installers are IPAF trained for work at height. We are not responsible for pre-existing defects in a building, or for obtaining landlord or planning consent unless we have agreed to handle it.

Hosting and care plans are billed annually or monthly in advance and can be cancelled with thirty days' notice. We will help you migrate away if you ever want to. We keep backups but you are responsible for content you publish.

We will do the work with reasonable skill and care. Our liability for any claim is limited to the amount you have paid us for the piece of work concerned. We are not liable for indirect or consequential losses such as lost profits. Nothing here limits liability for death, personal injury or fraud.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

These are our standard terms in plain English. For larger contracts we are happy to work to yours, or to have a solicitor-drafted agreement in place.